Frequently Asked Questions
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Venue Capacity, inside restaurant:  32 customers (1 per 4m2)
Venue Capacity, outside restaurant:  26 customers (1 per 2m2)
Venue Venue Capacity, deck area:  44 customers (1 per 2m2)
Venue Venue Capacity, garden area:  16 customers (1 per 2m2)

Can I book a table online, or via e-mail?

• Please make your reservation by telephone (02 4997 1162) or in person.
  
• During a busy service, please leave a message and one of our friendly staff shall return your call to confirm your reservation request. 
• We do not take bookings via e-mail/online/Facebook Messenger as they are unreliable at times.

Do you have a dress code?

• ​For the safety of our staff and guests, all restaurant patrons should wear footwear, shorts or pants, skirt or dress, t-shirt or shirt.  
• ​No bare feet, swim suits or wetsuits.

Can I bring my pet?

• For the safety of our staff and guests, no pets are allowed inside the restaurant, or in the restaurant area, Seeing Eye Dogs being the exception.
• ​We cater for dogs in the outdoor take-away area.

Can I bring my own wine?

• ​No, we are a fully licensed restaurant

Can I bring a birthday cake?

• ​Yes, you're welcome to bring a cake, for a minimum of six people.  
• There is a charge of $2.50 per person to serve yourself, or $4.50 per person for use to serve with cream and ice cream. *unavailable during covid restrictions*

Due you cater for gluten free meals and other intolerances?

• We cater for gluten and dairy free; however, we cannot guarantee that any menu item can be free from allergens as we use common fryer oil and food preparation areas. 
• Some of our menu items can be modified to accommodate vegetarian or vegan requests.  
• ​Please speak to our friendly staff who are happy to explain the menu and if/how it can be altered to accomodate your intolerances. 

Are you wheel chair friendly?

• ​Yes, our main restaurant dining area is wheel chair friendly.
  
• There is a step that goes to the out door area.

Can we split the bill?

• To avoid embarrassment, please don't ask to split the bill as we offer one account per table.  
  
• We suggest purchasing drinks from the bar as you go and we can provide a calculator and paper to help if needed.

What forms of payment do you accept?

• We accept cash, EFTPOS and Tap & Go.  
  
• We do not accept cheques.

Can I make a group booking?

• Yes. However, because of social distancing and CoVid restrictions, we allow only one group booking at a time. As of 23/10/20 we can have a maximum of 30 people in a group.
• Group bookings are advised to show up on time to avoid your table being re-booked.

Do you have the CoVid tick? 
Yes, we are CoVid safe as we are fully compliant with all the NSW Health regulations.

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What does the CoVid tick mean?

• This shows that we are committed to keeping our staff and customers safe as we have registered a CoVid Safety Plan under the public health orders, which includes hygiene and safety, physical distancing, recording contact details of staff and customers, and staff wellbeing.

Why are we requesting personal information upon your arrival?

• We are following NSW Health regulations when we ask you to register your personal details via a digital platform, which comprises your name, email and mobile phone number.
• This information is required in case NSW Health needs to contact you for CoVid contact tracing.

How do you collect personal details?
Keeping in line with government regulations, we require that all guests register their details on arrival to assist with contact tracing on a digital I’m on the platform, either by.

• Send a text message to a CoVid online registration site.  
• Or you may prefer to scan the QR code at reception which will do the same thing.

Why do I have to provide my phone number when making a reservation?

• To confirm numbers, or in case we need to contact you about your booking.

Why do you have pre-set reservation times?

• This helps us stagger diners on arrival and departure time so we adhere to social distancing.
• This allows the time for our staff to assist you register on arrival as personal details are required in case NSW Health needs to contact you regarding CoVid tracing.
• We still believe in old fashioned customer service and this allows us to help you.
• We want to avoid all diners arriving at once so the kitchen can prepare your food in a timely manner and minimise delays.
• This allows us to manage restricted venue capacity.

I have a reservation and I'm not feeling well.  What should I do?

• ​Please stay at home and call us to make an other reservation when you are feeling better.  If your symptoms persist, NSW Health recommends that you get yourself CoVid tested.

Please call us to re-book if you, or anyone in your booking is:

• Feeling unwell.
• Has flu like symptoms.
• Has been in close contact with a person who has tested positive to CoVid when they were contagious.
• Is waiting a CoVid test result.
• Has visited Victoria in the last 14 days.